SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Ziggurat Store (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://zigguratstore.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Does not work well with helium but is great with regular air
Balloons were packed neatly and dispatched quickly .. Shipping was about a week Very colorful and durable . Easy to inflate The matching confetti also bring more life to the balloons.. Seller is recommended
Perfect as in the picture
Received quickly
They arrived ahead of time. These balloons are pretty
Just as it appears in the image, although apparently it has less confeti..
To begin to determine that it arrived before the established time, there are 5 balloons in the package, they are very resistant, which is the most important thing. When it comes to inflating a good balloon, they also bring a plastic tape to the entrance of the balloon so that everything it contains does not come out (the seams or colored paperwork, I don't know how it is said in the different countries), the size is super good, I ordered these colors, one in pink, one in yellow and I don't remember the third 3 days if I'm not mistaken and they're still super good, they don't deflate or anything like that, the colors of the little papers are still intact, not even with the sun have crashed because I left them in the game patio, I recommend them because it's worth buying them, especially for birthday holidays.
Arrived on time
According to the description, in order for the confetti to disperse, you need to use electrostatics (frot it on your hair).
Much fewer confettius than expected inside
There were missing balloons and they didn't give me a solution.
Beautiful
"The product is fully as described! Quality material, fast delivery, everything arrived intact. The seller is sociable, immediately sent the order. Very satisfied with the purchase, recommended!"
Everything perfect, as it appears in the image. Rather fast delivery
Water like in the photo
Good product, fast shipping.
Does not have as much confetti as the picture depicts. It is very good and cute tho
Shvidko came
Good and book plus quickly than expected
Bonitos
Excellent
Great product. Recommend buying. Recommend seller
5/10/20pcs Gold colored paper latex balloon glitter clear transparent helium balloon wedding baby shower birthday party cabinet equation 5/10/20pcs Gold colored paper latex balloon glitter clear transparent helium balloon wedding baby shower birthday party cabinet equation
Fast shipment. Good quality product. thick silicone with bright elements inside the ball. perfect for festive events
Very good