SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Ziggurat Store (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://zigguratstore.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
As described, very cute
Quality of this is great looks just like the photos online i would definitely recommend buying these.
The earrings are very nice, the rest of the accessories are more normal but the quality relationship price is very good.
very cute
Ok
Very good. Recommend.
My daughter loves it!
Excellent
The wings are very pretty, only the skirt is very simple and small for 3-year-old girls.
It arrived early, the quality is not good, but the price is super good.
Very good
Our girlfriend really liked the suit. Thanks for the good emotions 😊
Perfect for 2 years
Ok
The skirt is a bit very short, but otherwise everything is fine
It’s looks good for the price. Please consider that the shirt is for 1-2 years old. But the rest it can be used for older kids too. The pack includes 4 elements. The material is a bit delicate but looks fine for carnival. The sending process was all correct in the time. This is suitable for several types of occasions. You can you for carnival but also for hallowing or a birthday party. This is something you kid with love. The magic wand she will like mice love this the most. For the price it is a great option. For the price it is correct, this pack is composed of four parts. The painting is a small quiz for 1-2 years, but the rest of it can be used for more adelante. The material is polyester de todo. The variation is finita and in general has tener cuidado with the costume is bien para una ocasión concreta pero no para largo tiempo. The variation is the favorite part of the child. Pero ella light tan good with the diadema of the alas también. Don't use it for carnival, hellow
sweet
Very beautiful arrived in perfect condition, super beautiful, they are very worth it🦋🦋🦋🦋🌼🌼🌼⚘️⚘️⚘️🐞🐞
Beautiful wings, match the picture. Recommend seller
good 👍 my princess like a lot
Great. My daughter liked it.
Item arrived on time and beautiful just a bit smaller for my 4 year old but she loves. It. Thank you.
My 4-year-old daughter loved. The wings are made with an extremely thin wire. It is necessary to keep tidily the wings, as they are constantly misaligned when they lie on anything. Despite that, the fun for the kids is certain.