SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Ziggurat Store (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://zigguratstore.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Yes, the product is as described. The article is great, the jacket.
Very nice sweatshirt, unlike the other one. I ordered size 110 for my 4-year-old son and it's a bit big, but it serves its purpose. The fabric is cool and the colors are very sharp. I like it. 👍
Really good material and nice chain!
Very good
Good quality, thank you
My son loves it
This is a very nice hoodie jacket The finishes are beautiful of quality. For light mid-seasons Size very good
Perfect, my son was delighted, it arrived very quickly in less than two weeks.
Very good quality
It ok material could be a little bit better, but other than that, it ok for the price
Very big
Very top and perfect quality
Very good quality, perfect for our little ones.
Good quality of seams and fabric
Beautiful Sweatshirt perfect size and perfectly the same as the pictures Soft and synthetic fabric but very good
item was as described dog tags seem pretty sturdy
Great purchase. The package arrived in a few days. The package was well sealed and intact when opened. I highly recommend the purchase and especially the seller.
Comb on quickly. Well packed
The size is correct, only I am wrong about the size, the fabric is like shiny, I feel it is worth it
Rather nice and size well, it remains to see the outfit in time.
The quality was not very There it goes, but my nephew is delighted. I thought it would be sweatshirt type but it was shiny fabric. Very good size has been very fast shipping.
It is beautiful, only it is not warm but it is thick I ordered size 120 for a child of 4 years almost five and it suits a little big but it is perfect🤩
Has a nice touch and good finish. The fabric is like the typical tracksuit and the truth is that it is quite wearable.
Better than I expected, good quality fabric and excellent design
My son loves this! Perfect as just an ordinary hoody/jumper but get some accessories and you can easily use as a costume.