SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Ziggurat Store (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://zigguratstore.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Product name: Anime jacket
The product is very good
very beautiful, great for the price
very fast... my son was very happy
price-quality ratio more than perfect. They are still abundant in sizes, I took a men's S for an 11-year-old child. overall a good and complete product.
Very good costume. Just as described.
My son loves the costume was satisfied with the item
Fast shipping. Costume matches the photos and description. My son is delighted.
Great!! excellent quality and well made.
Omg, the fabric is amazing! I used to be a cosplayer and bought this for my son. You won't regret buying that. The shirt is really good and the hat is the cutest!
Error in the address but kind lady who called me to tell me to pick up the package at her place. 👍
Everything is beautiful. My son loved it.
The shipping was on time , the quality of this outfit is amazing i bought it for my 5 yr old and 110 was his size
Excellent, we loved it.. received before the date
Perfect
I don’t have a picture but it’s really cute
Great!!! My 5-year-old son was perfect. The pieces have a lot of quality. I recommend the costume.
Equals images. It is very beautiful my son has loved😊
The hat's gloves and a generation Very good want
Everything OK, as a description, received quickly
Item received on time and responds to description
All right, except for the gloves that are small, they can be worn but it would be nice if they were a little bigger, but in general everything perfect I recommend seller
Excellent quality, such as photos. The size was perfect, my son loved it
The costume is very cute
As the image, I ordered it a size larger than regularly because I thought it would come boy and it suits him big😅But obviously it's why I asked for it, thank you very much
Very fast delivery. The hat is a little bit to big