SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Ziggurat Store (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://zigguratstore.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Well, it's just difficult to assemble. Notice! If you are 1.59m tall, don't take size L! because it will be loose.
I didn't take photos, but you can be sure that it fits perfectly in size, don't be afraid to buy! And it still arrived before the scheduled date. I love it so much, only the belts are difficult to put on haha
It's a bit difficult to put on the belt, but once you do, it looks great^^
Yes
So cool
Just like in the image, the print is very good and the size matches...
Thank you so much!!! I love it fast deliver
It was fast and good delivery. I received the item quickly and I'm satisfied with the size. The quality was quite good for the price, so it was nice to wear. Highly recommended for those who want to buy!! Here you go! Jingge is the best work.
The belt is too complicated and I don't know how to do it... I just want to do it for the waist and thighs. What is the quality... It's cosplay clothes, so I didn't expect it, and it came similarly to what I didn't expect. Hahahaahahaahaha
Everything is great, the quality, the parts, 10/10, I recommend
Wowwwww
Arrived on time, well packed. The quality is good, you just need to fix the jacket and the cloak. It is difficult to wear, but everything is clear with tutorials.
I liked it and the quality is good for the price. I ordered a larger size and it turned out fine. I didn't use the harness for the photo because it's very difficult but not impossible. Just be patient and I recommend looking for a tutorial. It arrived quickly.
Wig was beautiful! It however does need to be styled once you receive it as it’s it doesn’t look even close to the image above, but once you style it, it becomes the perfect hange zoe wig!
Excellent outfit, I really liked all the accessories and finally I will be able to go with the complete cosplay.
The product arrived in Chile very quickly, the material is fine, and the color and print are suitable. I'm 1.70m tall, I wanted the layer to be a little long and it turned out perfect. I recommend the seller, I will surely buy again.
Sizes all accurate, fits well, belt was a mission to set up but comes out great once your finished
For the price, this piece is definitely a great find. While it’s not the highest-end quality, the details are solid and the design is well-executed. The sculpting and paint job are pretty good overall, though there are a few minor imperfections if you look closely. However, it still captures the character’s essence and looks great on display. The materials feel durable, and the pose adds a nice touch of dynamism. It’s not perfect, but for those who aren’t looking to spend a fortune on collectibles, this is a really solid option. It’s definitely worth the value and a great addition to any collection for fans who appreciate the character.
Very good
The package didn't come with instructions so i had to go search for a tutorial on how to assemble the harness. The straps on the upper body harness are somewhat loose in some places, but it's not so bad that it'd take from the whole fit. Otherwise the fitting was nice and the straps seem somewhat durable.
The quality of the jacket and the hammer is good, so even if you can't decorate both the belt and the legs, it's cool. I only surrounded the legs and armpits, but they all said it was cool because it feels big. Since connecting the harness and leg decoration is really difficult to look at the manual, I think you can buy it at a cheaper price if you just buy what you want to buy after looking at the pictures. I bought a full set, but I only used the leg harness, waistband, jacket
A very great jacket of the exploration legion The L is fine If they are M, an L is recommended, while the M is very small. This will be useful for my Levi Ackerman cosplay. Fast shipping at a good price
Really cool, i love it. A little dificult to figure how to put the straps on but it looks so cool after ☺️ ☺️
Good quality of the fabric, it arrived without any problem and in good condition.
Fastest delivery ever from a seller on alixpress, the only thing is that the size is not accurate i recommend to buy one size lager than normal the rest is perfect! !