SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Ziggurat Store (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://zigguratstore.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Satisfied with the product. My son has not used it yet but he liked what he saw.
It is very beautiful and of very good quality.
Great quality, my son loves it
Beautiful costume the child was very happy, the only shame is the mask maybe a little too big
Omg, super cute, i thought is was gping to fit big but it fits great, my little sister loved it, it was on time, very satisfied, the wings and the mask came separated from the suit, it does not include the shoes as in the pic just the mask, wings and suit
Beautiful
perfect
Great costume, very detailed , nice fabric. The size is exactly right. Good quality, my daughter was very happy. The mask and wings can be attached to the costume.
Order received very quickly, large size, but with some sewing dots, it will be fastened. 😃
It's super pretty, my son is delighted
Great quality, bigger than expected and good price! Perfect! My three year old loves it! !
Excellent good quality and perfect sizing
Very good
Good quality and size
Accurate as in the picture. Arrived very quickly
excellent. recommended
Very kind seller! He shipped the order quickly and arrived on time. Very good price quality ratio. The costume is beautiful and well detailed.
I had a problem with the item but the seller issued a refund. honest! I recommend because the quality of the product is excellent
nice and the size is good.
Great!
beautiful 🥰 Happy son
I ordered an owl costume and it arrived very quickly and just the right size. My daughter is satisfied and really excited. The fabrics are really comfortable for her
Dress made really well…
And Wowo, costume from the dead boy, the boy was really excited!!!! In Chihuahua like in the photo! !!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
Worth the price of a costume!