SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Ziggurat Store (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://zigguratstore.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
I am 1.53 meters tall and weigh 59 kg, I chose size XXI, everything is excellent.
Good product quality, delivery in 6 days. In my country, I am a size S, I ordered the dress in size L and it fits very tight, it is recommended to order one size up.
Regular quality and arrived earlier than expected even though the size is a bit small, so I recommend ordering 1 or 2 sizes larger than usual.
It was a simple and cute dress. The fabric is also sturdy.
Beautiful
Thank you very much for not being in trouble here in Hungary, thank you very much in advance and for not being in trouble here in Hungary, thank you very much in advance and for that.
Very pretty although thin. The. The truth is that they are bigger than I thought. Anyway, thank you very much.
It came quickly within a week but I would recommend taking a size larger because it is quite too small for me and the zipper had a small defect. otherwise it looks good and has good quality
It is beautiful and of good quality. It is well sized
Beautiful! I was perfect, I am size XS-S and I ordered XXL more than anything so that it would not be too short (I am 1.65) the photo says everything, it arrived in good condition and I was completely satisfied, it completely met my expectations... in addition, it arrived super quickly in Chile.
Quality price but fulfill its purpose, it is beautiful
pretty cute, slightly short the apron but adjustable.
Perfect! I am a Spanish size xs-s and the M fits me! Arrived very quickly
For the price it has, it is totally worth it. Take into account the measurements of the description of the dress because a small size, the apron I have not even been able to put it on, I will make a fix and the dress is worth it. The chest area transparent but nothing important.
Very good disgube that I highly recommend for the purchase of this one on this platform which is superb and efficient
thank you very soft fun I absolutely enjoy wearing it it's a little tight but you know hey good thing I know how to modify stuff is made for Japanese girls not big white guys
I arrive super fast the costume is true to the image, I think the size is for girl or for small women, it was for my 8-year-old daughter
The package arrived quickly. The fabric is pleasant and not a cheap costume fabric. The seams are well processed. The apron is very small and I had to change it, otherwise it would not have fit. I usually wear a size M, ordered an XL after the size chart and that fits exactly. So better order bigger.
Gorgeous excellent quality and fit C is also headband
Good quality to be a costume. Small size
Pretty cosplay falda
Very nice for the price
Warm price certainly even if it is low cost looks nice and with its accessories you can add it looks better thank you!
It is beautiful this fantasy dress, full of details and super good material
The dress is nice, the material is good, but unfortunately It's a bit small for me.