SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
10-30 Business days |
Canada, Europe |
10-30 Business days |
Australia, New Zealand |
10-30 Business days |
Central & South America |
15-30 Business days |
Asia |
10-20 Business days |
Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Ziggurat Store (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://zigguratstore.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Good quality but the sizing is not at all what it says on the app. I tried to send it back and get a refund but it never worked. I tried to buy another one in a different size and it never arrived.
excellent I loved it
People, this outfit is awesome, I recommend it for Poles!
Good cosplay, the belt is a bit weird, but nice otherwise.
Everything is great
Everything fit well, i had to get a large tho due to asian sizing which the seller told me about, many thanks to them again for informing me. Nearly got a size s lmao
I am a woman with quite a few curves, the problem is that the pants did not fit on the back, the top and everything else, it turned out wonderful, I ordered size XL.
Pants are a little tight
I loved every detail ksksksk The fabric is of good quality
Wonderful!! Everything fits so well and it all came extremely fast! The sellers were lovely to work with and responded very fast to my questions. The arm sleeves are a little loose but that is not the sellers fault and is an easy fix. The details on the belts are so nice as well! Definitely recommend :)
Beautiful
Package came earlier than expected (not complaining) and the quality is good for the price :)
Im 5'08 and 120lbs and im so happy with the quality of this cosplay!! The pants are a little tight so be aware of that but all in all 10/10 from me :)
Costume was as advertised. Came very quickly.
Good quality Cosplay, I took M, a size larger than mine and fits me perfectly and is easy to use, I recommend it.
Very good quality but the wig is horrible
beautiful super advice accessories very fast delivery
very good quality I really like this cosplay! !! I highly recommend and arrived really quickly.
Really good shipping, customer service was quick and kind, they changed the size i ordered because i ordered the wrong size by mistake and did so free of charge!! Quality is really great, feels good and doesnt feel like its gonna rip or anything, fits nicely and is very accurate to the character. The belt was a bit difficult to figure out but i got there in the end, the wig isnt as long as the actual characters hair but thats probably more practical, however it does come unstyled aside from the braids so youll need to style the rest yourself. Only issue is that the necklace came damaged and i cant use it but thats no big deal i can just diy one. Definately recommend :3
The quality of the cosplay is very good! I am 1.58 tall and 55kg, the size I ordered fit perfectly, not even more, just follow their table that everything goes well. It came without any damages and well packaged, it arrived before the deadline.
The cosplay is of good quality, but I took it too small, I forgot that it would fit smaller, the pants were much too small and the top was tight and difficult to close! The seller is very nice, he helped me find a solution.
The cosplay came in better quality than I had imagined. The price is very good!!! It was very beautiful on my body, the pieces came in perfect condition and are very easy to fit. I bought both hair accessories, the maleable one and the hard one that looks like a knife, and this last one is LINDO! Very satisfied with everything about this product, it turned out beautiful on the body! I have 1.54 and 55kg. I bought the M and it worked well even though I had a little more butt and thigh, just because the fabric doesn't have elastic, the movements are a bit limited.
The quality is high! In italy i am a s/m si è, but i hard to take a xl and it fits, the top is slightly large but it’s ok. The belt is a little bit ruined, but i’ll management to use it anyway
Pretty good!! Came so much faster than expected. Only issue is that the measurements are a little off, i got a large and it still fits more like a bra than a crop top. Really cute though!
The seller is extremely courteous. You guided me about my purchase and I am very satisfied with my order. The cosplay is made of quality material, the seams are well made and it is simply beautiful.