SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Ziggurat Store (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://zigguratstore.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
I love them there not to bog but not small
Nice cards!
It's pretty and I like it. I'm satisfied. There are some cards that came slightly decorated, but the cards are not thin and are pretty.
very good
It's pretty and I like it
The tarot is very beautiful, the printing is a bit rough but all the cards are there and the details are identified.
It is very beautiful and includes a physical manual, appreciated! I am already studying tarot with a course, but new meanings enrich the readings.
It arrived very quickly and in good condition, the deck is identical to how it is shown in the photographs and it is very beautiful.
I LOVED IT, IT'S MORE BEAUTIFUL IN PERSON, THE COLOR IN THE IMAGES. Comes with a small manual
The delivery was really fast and the card quality is good. It's smooth and spreads well.
Fast delivery and the product is as good as the picture
It's do little and cute
The box arrived slightly damaged but the letters are in good condition, the design is beautiful and has a guide, it comes in English.
This is indeed, indeed, indeed, indeed, indeed, indeed, indeed, indeed, indeed, indeed, indeed, indeed, indeed, indeed, indeed, indeed, indeed, indeed, indeed, indeed, indeed, indeed, indeed, indeed, indeed, indeed, indeed, indeed, indeed, indeed, indeed, indeed, indeed, indeed, indeed, indeed, indeed, indeed, indeed, indeed, indeed, inde
It comes with the little book of significations, I loved it because the letter is bigger than that of other books.
All the letters are coming. They have a small sample in the center but it is barely noticeable. They are perfect for use in journaling or handicrafts, I do not recommend them to be thrown away.
Everything is fine
Really beautiful in the same size
The screen is good
The cards are as described. Beautiful colors and the quality of the cards are really good for the price. Better than expected!
It arrived quite quickly and everything was perfect, the cards are very handlesable and beautiful.
Cute tarot deck. The cards are on the smaller size for a tarot deck, more like playing cards. The card stock and printing quality are what you can expect for this price.
The cards were very pretty, but the box arrived slightly damaged.
Came with a print out book and the cards were lovely. Taking 1 star because a lot of the cards didn’t have the titles printed on them
It came with all the guys, quality is okay.