SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Ziggurat Store (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://zigguratstore.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Nice
It is not the best quality, it is clear that it is not original. But you can't order much more because of the price.
The material is really good
I was expecting this game, but unfortunately I never received the product... There was some problem with customs in Brazil. And Aliexpress took an eternity to process the return of resources. At least I managed to repurchase the product at a better price (and the new order arrived before Aliexpress resolved this return!)
It arrived as requested. The letters are huge and send various Disney films. The quality of printing and paper is good.
The print quality is not the best, they look somewhat shiny. The box is a little different from the one in the image. The price is fine, but I was expecting more.
Really fun, really great game
Arrived safe. Sealed in pack looking forward to opening it
I am very satisfied! Obviously, it doesn't have the same definition as an original game, but it's very well achieved. English manual but easy to understand, otherwise use Google lens or search for online instructions.
Well received, looks like a funny car game.
Play was bought as a gift, so I haven't opened it yet. I hope the game is not disappointing and as described..
Excellent product. Arrived very quickly. The material is good. We recommend the seller and manufacturer. Well done. Good packaging.
Excellent product, the cards are too pretty and very well illustrated according to several Disney movies. Super recommended 10/10.
Similar to the description, good quality, the size of the cards is larger than the size of a regular naipe card.
It arrived well packaged and in perfect condition. ☺️
not open, everything seems ok
Haven't played it yet but it looks nice
Funny game. My 8yo daughter liked it! !
It's really fun.
good quality and fun
ok
Excellent for travel!
It is very beautiful and fun for the little ones
Very cute
It was well received. It looks good.