SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Ziggurat Store (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://zigguratstore.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Satisfied with the product. It can be played perfectly and comes with all the chips and the bag that allows you to take it on the go. The only problem is the supports that usually come loose easily.
Great. Travel set as described. Arrived in record time.
Very good game, my children love it. Thanks
The pieces are small but it's great for traveling because it comes with its case.
Very small and very small and very small and very small and very small and very small and very small
Delivered quickly. Beautiful travel package rummikup
Super useful, compact. Perfect for travel, very good quality
The product quality is good and i enjoy this game very much!
Everything is perfect
It's like the original. The support for the chips is strong. and the chips are less thick than the original, but it doesn't matter because the chips are hard and resistant. and it plays just as well. I liked this one, because of the bag it comes with to store the game, which is very useful. We have already played the game and it plays quite well.
It has arrived very well and very quickly. This is the second one I buy. Very happy with the purchase. Excellent.
Delivered quickly. Beautiful travel cube!
It arrived ahead of time. Magnificent set for 4 people to take on a trip. I have the large one and it's a bit uncomfortable to carry. This one with its case is perfect.
It has arrived very well and very quickly. It looks very good and seems very good to carry around. Very happy with the purchase.
The font is not that great. Original much better
perfect very good
championship
I loved it! It's great to take to places. The parts and the case are durable. Thanks for making the purchase.
Excellent Rummikub, worth it.
Tiny sized bricks. Half the original size.
Complete, good quality. Nice to take. Good
Received neatly, well and quickly, bigger than expected, I don't need glasses to read the numbers... useful for on the way, camping or if you get an unexpected visit... compact and neat... thank you 🤩
I loved the game! However, the pieces are smaller than I imagined. But the construction quality is wonderful!
A good game to play in a family
Perfect product surprised by the quality of the parts, so everything is perfect.