SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
10-30 Business days |
Canada, Europe |
10-30 Business days |
Australia, New Zealand |
10-30 Business days |
Central & South America |
15-30 Business days |
Asia |
10-20 Business days |
Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Ziggurat Store (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://zigguratstore.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
The illustrations are well drawn. The quality is good for the price, I really liked it, especially the design on the back. The only problem is that it was poorly packaged and crushed the box and consequently some cards, but all are in the box.
Lovely cards would buy again
It arrived very quickly in Spain. Thank you very much!! !
very good only that they are in English
The color is clear and good
It arrived very well, thank you
They arrived in very good condition, I love them beautifully.
Cards are all good. Of course curb your expectations on the material considering the price point. Good decks for beginners!
Coool
Amei
Colors look like from old newspaper and that is how i like it.
Beautiful
everything is great, everything went better!
They are small compared to the normal size of tarot cards. but the design of the drawings and the quality of the letters are good. They are really good purchases and are very good to give as a gift. They don't provide instructions.
I love them, they are in English.
Nice cards, easy to manage
It took a long time to arrive because it was stopped at customs, but very good, small and pretty.
Attractive colors and soft texture.
It fits, but it is very small and thin.
The cards are simply incredible
There are blank letters, I don't know if that's the baraja.
Perfect
The game of cards is beautiful and my witch is happy
Great wheel, it has a black cut that leaks the trace on the hands a bit, but I think it will pass after time. The cool is bright, beautifully painted, the size is perfect, just under my hands. Whoever also has small pens, the size of the card will do. A very tight t-shirt, I really liked the t-shirt. I want to thank the seller for additionally packing the powder coil. I advise everyone about my love. thank you 😍
The deck is so pretty 🩷 It’s so good compared to its price. I really recommend. Just be gentle while using it, the cards may bend. Otherwise, the quality is so goooood 🤭 ❤️